Last updated on Jun 22, 2022
Note: For the purpose of providing the Services and for other purposes identified in this Policy, The Skin Art will be required to collect and host certain data and information of the Users. The Skin Art will committed to protecting the personal information of users and takes all reasonable precautions for maintaining its confidentiality.
Cancellation before shipment: If the order or the item(s) that you wish to cancel have not been shipped yet, you can write to us at [email protected] or call us at +91 7042287474 (10am-6pm, Mon-Fri). In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request has been processed by us.
Cancellation post-shipment: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with us at [email protected] or call us at +91-70422 87474 (10am-6pm, Mon-Fri). Once we receive the product(s) back and verify its packaging conditions, we will refund you your money within 24-48 business hours.
Note: In case you have cancelled an order, which has already been handed over to our delivery partner from our end, we cannot guarantee cancellation and they still may attempt delivery. In that case, kindly do not accept the delivery of the order.
We offer all our customers an easy return policy. Returns can be initiated in case of wrong or damaged product(s) received. In such cases, you can raise a return request of product(s) within 5 business days of receiving the order. We also accept partial returns of the order, wherein you can raise a return request for one or all products in your order.
In case of a request for replacement, it is subject to the availability of the stock and INR 150 will be charged for re-shipping of the replaced products. In case a replacement of the product is not approved by the logistics team, we will deduct the INR 300 from the full amount refunded for the return provided.